Learning track
Understand Automation & AI
Understand AI, workflows, integrations and agents—and where human control must remain.
Start lesson 1What you’ll understand
The useful ideas. In the right order.
- Explain common AI and automation terms
- Map a safe trigger-to-action workflow
- Recognise privacy, permission and reliability risks
Course roadmap
4 focused modules. One clear path.
AI without the mystery
Learn the terms before choosing a tool.
- 0118 min →
What are AI, machine learning and generative AI?
Separate the broad field, a learning approach and systems that generate new outputs.
- 0219 min →
What are language models, prompts and context?
Understand how text models generate responses and how instructions shape them.
- 0318 min →
Why can AI give confident wrong answers?
Learn hallucinations, uncertainty, source checking and human verification.
- 0419 min →
What are training, retrieval and RAG?
Separate learned model patterns from information supplied at answer time.
- 0520 min →
What is an AI agent?
Understand models, tools, goals, loops, permissions and autonomy at beginner level.
Automation building blocks
Move data and actions between systems.
- 0615 min →
What is automation?
Recognise repeatable rule-based work and distinguish it from AI.
- 0717 min →
What are triggers, conditions and actions?
Map the logic of a workflow with branches and clear stop conditions.
- 0820 min →
What are APIs, webhooks and integrations?
Understand how software requests or pushes information between systems.
- 0918 min →
How do forms, spreadsheets, databases and CRM systems fit together?
Choose a source of truth and move lead or customer data responsibly.
Business workflows
See the concepts in real operations.
- 1019 min →
How can a lead or enquiry workflow be automated?
Follow a form through validation, CRM, notification, response and human ownership.
- 1118 min →
What other business tasks can be automated?
Explore content workflows, reports, reminders, email triage and support.
- 1220 min →
How do chatbots support customers?
Compare rule-based bots, AI assistants, knowledge retrieval and escalation.
Tools, safety and operations
Choose carefully, test failures and keep control.
- 1319 min →
How do you compare AI and automation tools?
Understand tool categories, pricing, integrations, ownership and no universal best choice.
- 1421 min →
How do you automate safely?
Protect sensitive data, credentials and permissions; log actions and limit access.
- 1517 min →
What should not be automated?
Recognise high-risk decisions, unclear processes, rare exceptions and missing accountability.
See the idea
A simple visual path.
The subject becomes easier when you can see how each step connects.